Naturally all businessman want their
business to be successful. After all they work hard to achieve it.
Understanding their customers’ buying behaviour is one of the elements that
helps to be successful. Without this understanding it makes gaining more
customers difficult. Especially in today’s competitive world. Their buying
behaviour is one of the elements that need for a customer profile. Customers
base their buying decisions on both rational and emotional reasons. Getting
your customers to have an emotional attachment to your brand is one of the keys
to keeping them loyal. As well it is one of the key factors in gaining
referrals and recommendations.
Any organization
that is driven by the needs and wants of consumers has to understand consumer
behavior. In many cases, consumers might not even be aware of their motivations
or their behaviors. Understanding consumer behavior is essential for the
success of any organization.
Organizations
must understand consumer behavior in order to generate products that will be embraced
and purchased. For organizations who devote millions in currency to
investment in goods and services, knowing about consumer behavior takes a great
deal of the guess work out of the equation. No responsible organization
can progress with the idea of "I think that the consumer will like
this." Armed with an understanding of consumer behavior, organizations can
pinpoint the target audience for their products and services and can be
relatively confident that their investment is substantiated by research.
At the same time, understanding consumer behavior can help to chart the
future growth and trajectory of organizations. Organizations are only as
good as their potential for future advancement. No one can read the
future. Yet, understanding consumer behavior can help to develop what
products and services can be generated in order to ensure future economic
viability.
I think that
understanding consumer behavior is also important for an organization because
it studies the basic tenets of the most important element: The customer.
Consumer behavior decision examines the "processes, especially
any particular triggers that compel consumers to buy a certain product."
This is vital for organizations. It provides a window into the reason for
an organization's being. Without understanding consumer behavior,
organizations increase the likelihood that they will not be successful.
It is in this light where understanding consumer behavior becomes
extremely important for an organization.
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